Return & Refund Policy

By placing an order through the Berbax website, you agree to the terms below. We have established these policies to ensure you are fully aware of our refund, return, and cancellation procedures.

ORDER CANCELLATION

If you’d like to cancel your order, please do so within 12 hours of placing your order. If your order has not yet been processed or shipped, you are eligible for a full refund.

If your order has already been fulfilled and you have received a tracking number, we are unfortunately unable to cancel the order.

7-DAY REFUND POLICY

We have a 7-day refund policy, which means you have 7 days after receiving your item to request a refund.

Due to our warehouse being located overseas, we only provide refunds or replacements for:

  • Damaged products
  • Incorrect products received
  • Defective products

Refund requests made more than 7 days after delivery will be declined unless the incorrect item was sent.

Please note that we do not provide refunds because you simply do not like the product or did not achieve your desired results. Individual results may vary depending on factors such as skin type, genetics, and proper product use, which are beyond our control.

EUROPEAN UNION (EU) CUSTOMERS – 14-DAY RIGHT TO CANCEL

If your order is delivered to a country within the European Union, you have the legal right to cancel your purchase within 14 days of receiving your order, for any reason and without having to provide a justification, in accordance with applicable EU consumer protection laws.

To exercise this right, you must notify us within the 14-day cancellation period by contacting info@berbax.com.

To qualify for a refund under the EU right of withdrawal:

  • The item must be returned unused, unopened, and in its original packaging.
  • You are responsible for the cost of returning the item unless otherwise required by applicable law.
  • Once we receive and inspect the returned item, we will process your refund using the original payment method.

Exceptions: The EU right of withdrawal does not apply where permitted by law, including for sealed products that are not suitable for return due to health protection or hygiene reasons if they have been opened after delivery.

Nothing in this policy affects your statutory consumer rights under applicable law.

DAMAGED, WRONG PRODUCTS OR ISSUES

Please inspect your order upon delivery and contact us immediately at info@berbax.com if your item is defective, damaged, or if you received the wrong item so we can evaluate the issue and resolve it promptly.

RESENDING

We will resend products only if they are:

  • Damaged
  • Defective
  • Incorrectly shipped
  • Wrong size (if applicable)

To request a replacement, please contact info@berbax.com.

RESTOCKING FEE

We do not charge any restocking fees for approved refunds or replacements.

DISCLAIMER

These policies have been established for Berbax and apply to purchases made through our website. Please read them carefully before placing your order. Nothing in this policy limits or excludes any mandatory consumer rights that apply under the laws of your country of residence.

CONTACT INFORMATION

Email: info@berbax.com

Phone: +1 (716) 202-8717

Address:
412 N Main St
Buffalo, Wyoming 82834
United States